FAQ

Except for mid-year and year-end gifts during the busy season and Golden Week, we usually deliver the application within 7 to 10 business days after we receive it.The number of days required depends on the product.Depending on the crop, harvest status, and transportation conditions, delivery may be delayed, and the same product may not be delivered separately on the desired date.Some products may not be delivered to remote islands.

If you specify a delivery date, please place an order so that the application is completed 10 business days before the specified date. Please note that delivery may not be possible on the specified date.

It includes all other expenses such as product fee, packing fee, shipping fee, consumption tax and so on. However, if the delivery address is IL, IN, NY, GA for USA domestic products, sales tax will be charged.

Those who apply via the website will receive an order confirmation email when the application is completed. For other people, please contact NITTSU GIFT.

Some products cannot be delivered to an address in the United States, so please check with the product details.

At present, only "USA Cherry" in summer and "Matsutake" in autumn are delivered in the United States.

In order to use the Nittsu Gift website without any problems, we recommend the following browsers. Google Chrome (latest version), Microsoft Edge (latest version), Firefox (latest version) This website is not optimized for Internet Explorer.

We accept orders via our website, fax, and mail.We do not accept applications over the phone. Click here to download the application form

Orders made via the website or fax can be made by credit card, PayPal, Amazon Pay, or Apple Pay. If you send the order form by mail, you can pay by credit card or personal check.

We do not issue a receipt, but you will receive a confirmation email after receiving your application. To check your credit card usage status, please check the statement from the card company.

Your email address may be incorrect, your provider may have a problem, or our email may have arrived in your junk email folder. Please check your order history in your account. If it is not in the history, the application has not been completed for some reason, so please apply again.

We will change or cancel the item before it is shipped. We apologize for the inconvenience if the product has already been shipped, but please note that we cannot accept any changes or cancellations.  

Please check your order with your account. The tracking number will be displayed after shipping. The delivery time of USA cherry, matsutake mushrooms, and other fresh foods may change depending on the weather and pattern.

I'm sorry. Please contact us within 2 days after the item arrives. We make every effort to ensure the quality of our products, but we will replace them if they are damaged due to an accident during delivery, or if a defective product or a product different from the one you applied for is delivered.

We are sorry, but we cannot attach a message or message to the product.